TERMS & CONDITIONS AGREEMENT RESERVATIONS – Early reservations are very important due to great demand for the summer season. A $500/week reservation deposit must be received to ensure confirmation. This reservation deposit will be credited towards the total rental amount. Cheques made payable to: RV Rent Vancouver Island (RVRVI)
FOUR EASY WAYS TO CONFIRM:
- E-MAIL: email@example.com
- OFFICE PHONE: 778.426.8292
- MAIL: 1947 Canso Rd, North Saanich BC V8L 5V5
- ONLINE BOOKING (preferred)
DAMAGE DEPOSIT – Canadian customers must provide RVRVI with a damage deposit of $1000 for Canadian residence. Non – Canadians must provide a damage deposit of $1500 at time of picking of vehicle. Deposit will be refunded in full within 14 days after return of the motor- home, providing there are no outstanding traffic violations or insurance claims (see below), RV is clean, undamaged, fuel and propane tanks are full per outgoing, tanks sani-dumped and rented camping equipment are all returned in undamaged condition.
PAYMENT POLICY – Weekly rates are based on one consecutive seven (7) day rental period, with additional days charged at 1/7 of weekly rate. Balance of rental, insurance and add-on’s required 21 days prior to departure. Refundable Damage Deposit payable at time of pick up. (Credit card only. Extra kilometers charge adjusted at time of return. The Customer may pay rental costs and balances by INTERAC e-Transfer, certified cheque, cash or credit card. Credit Card payments can also be made by calling the office directly. (CC receipts will be emailed back for your records).
CANCELLATION POLICY – Booked and cancelled within 7 days – No Charge
45 days or more prior to departure – $100 per week of rental retained
44 – 15 days prior to departure – $500 per week of rental retained
14 – Departure day/no shows – 100% of rental charges retained
Sorry, no refunds for early returns and/or unused kilometres.
PICKUP AND RETURN:
- Most pick up and drop offs will be scheduled as contactless.
- Please let us know if you want an in person pick up or drop off.
- Pickup time should be scheduled at time of reservation.
- Customer will be sent orientation videos on operation of the vehicle.
- A late return charge of $75/HR will be assessed by RVRVI as the next Customer will be left waiting and will need to be reimbursed for lost rental time.
- Our pick up times are scheduled between 1 – 3 PM and our Drop off times are between 9 -11 AM.
- For reservations that are needing to be booked outside of our office hours/appointment times, an after hours fee of $250.00 may apply.
INSURANCE – Only those with a ‘full’ and valid license will be permitted to rent and drive the vehicles. (no learners, ‘L’ or ‘N’ drivers). RVRVI Insurance: The Vehicle is insured with a $5,000,000 third party liability policy (maximum) and a $1000.00 deductible per incident (minimum). The Owner’s insurance does not cover liability for loss of personal property nor does it cover cost for accommodation, transportation, replacement of vehicle if the vehicle is stolen or should the vehicle break down making the rented vehicle in-operable
NOTE: All drivers that MAY drive the rental vehicle must ensure they are legally allowed to drive the same type of vehicle in their home country and that their driver’s license does not list any restrictions in that regard. In the event of a claim, the driver’s license is the document that will be referenced by the responding authorities and the person in question must have the proper documents to prove their legal capabilities or they will immediately assume fault for the claim until they provide supporting documentation. Deductible of up to $1000 for Canadian residents, and up to $1500 for non Canadian residents, per occurrence will be deducted from damage deposits:
- For any accident with the vehicle where fault is found with the named driver.
- Broken or cracked windshields. The customer will be responsible for
ALL COSTS associated with the repair or loss of the vehicle in the case of the following:
- Damage and/or accident while driving in unauthorized areas.
- Damage and accidents caused while the vehicle is driven by unauthorized driver or driver under the influence of drugs/alcohol.
- Wilful damage.
- Damage or loss incurred during illegal acts
- Damages and accidents caused while vehicle driven by an unauthorized driver not listed on the rental contract.
DRIVING LICENSE / DRIVER AGE – All drivers must possess a full-privilege Class 5 or automotive driver’s license or equivalent from their home country, valid for the entire rental period. If your licence is not in English, we recommend that you obtain an International Driving Permit (IDP) as it is in a standard format and easily distinguishable by local authorities. Drivers should have previous experience operating a motorhome, or towing a larger travel trailer or boat, or at the very least, driving a larger dual-wheel U-Haul style cargo truck. Minimum age is 21 years and only driver(s) listed on Terms & Conditions agreement are allowed to drive (Exceptions will be looked at on a case by case basis)
ADDITIONAL DRIVER – Additional drivers are $8.00/per day for each additional driver for duration of your trip Please Note – A copy of driver’s license and a credit card is required at time of pick up.
CHILD SEATS – RV Rent Does not provide or install child seats. Please contact us for recommendations.
TRAVEL RESTRICTIONS – Please note the following conditions: There is no insurance coverage and the Customer will be responsible for all damages if the vehicle is driven to an unauthorized area without approval. All units have GPS trackers in them, if travelling to unauthorized areas you will forfeit your full damage deposit. Travelling down unauthorized roads can cause serious damage and no refunds of any kind will be given for any of issues or mechanical breakdowns.
*VANCOUVER ISLAND AND SURROUNDING GULF ISLAND TRAVEL ONLY. UNLESS OTHERWISE AGREED UPON WITH RV RENT VANCOUVER ISLAND.*
Unauthorized areas on VI include but not limited to, are;
- Logging roads and non-public roads.
- All un-numbered highways/roads.
- Nitnat Lake and Bamfield
- Cape Scott
- please check with rental office for any additional restrictions due to road closures, protests, etc.
OFF–ROAD DRIVING PROHIBITED – Evidence of off-road travel (ie. damage to tires from gravel roads, paint chips, suspension or undercarriage damage) will result in the Customer being responsible for all repairs performed. The Customer will be responsible for all damage to the vehicle. A visual inspection will be performed before and after each rental to differentiate existing damage from new.
MUSIC FESTIVALS – NOT PERMITTED UNLESS OTHERWISE AGREED UPON WITH RV RENT VANCOUVER ISLAND
REPAIRS / MAINTENANCE RESPONSIBILITY – At RVRVI we take pride in providing vehicles in the best mechanical condition. In the unlikely event that a mechanical failure occurs, the Customer is authorized to proceed with the necessary repairs up to $125.00. For expenses over $125.00, the Customer must telephone the rental office for authorization before proceeding with repairs. Replacement parts must be returned to the rental office for reimbursement. Should a tow be required due to mechanical failure, RVRVI will reimburse this charge upon presentation of the invoice by the Customer. Simple maintenance such as checking the oil and coolant levels shall be the responsibility of the customer while the vehicle is under their care. Neglect o overfilling of the engine or transmission oil may result in vehicle failure which will result in delays and costs to the Customer. Radio, cruise control, microwave, air conditioning, plumbing, fridge, stove and any other appliance breakdowns are not considered mechanical breakdowns. There are no refunds for repairs to these items. Should any mechanical breakdown repair take longer than 24 hours, The Owner’s liability is limited to a maximum refund of the entire rental period, or daily portion thereof.
MOTORHOME – The motorhome is self-contained with roof & dash A/C, awning (on some units) microwave, stereo, gas/electric refrigerator & freezer, furnace, pressure water system, fresh water tank, kitchen & bath sink, flush toilet, shower, gas stove, exterior hook-up for water, 30 amp electric & drainage. All vehicles are equipped with automatic transmission, power steering & power brakes. Terms and conditions
CONVENIENCE/OPERATIONS KITS – Please see list included with each vehicle as this list is amended and added to on a constant basis. A fee may be applied for items not returned.
TRAFFIC VIOLATIONS, TOLLS & PARKING TICKETS – The Customer is responsible for fully paying out all Traffic Violations & Parking Tickets incurred during the rental period. Known violations or parking tickets will be deducted from damage deposit. Upon return, please report any violation tickets that may have occurred during the rental period, with a copy of the ticket. Failure to do so will result in an administrative fee of $100 per violation ticket, charged to the customer by RVRVI.
EMERGENCY SUPPORT NUMBER – We have a support number for our customer’s convenience that goes directly to an RV Tech in the event any issues arise. If there have been any issues and you have chosen not to use our support line so that our RV Techs can try to resolve the problem, no reimbursements will be issued.
- Fuel & Propane Tanks must be returned at outgoing levels, or a $50.00 surcharge will be levied plus the cost of fuel. Sorry, no reimbursements if more fuel in tank on return.
- Holding Tanks – Both Black & Grey water Holding Tanks must be fully dumped at approved sani-dump upon return, or a $100 per tank surcharge will be levied plus the cost of dumping.
- Cleaning – Motorhome must be returned in the same state of cleanliness as received with interior cleaned or a $75/hr cleaning surcharge will be levied. This includes dishes, cutlery, pots & pans, all kitchenware and all add-ons must be cleaned and returned in the same condition it left.
The security deposit return will be reduced proportionately should professional cleaning services be required.
EXTRA KILOMETRES – 100 kilometers are included per rental night. 55¢ per kilometer will be charged to the Customer for mileage overage. Kilometer packages can be purchased prior to departure. 250 kms @ .41 cents per km = $90.00 (save $10.00) 500 kms @ .39 cents per km = $170.00 (save $30.00) 1000 kms @ .37 cents per km = $320.00 (save $80.00)
PETS – We are animal lovers, however, pets are not allowed without prior RVRVI approval.
SMOKING – NO smoking of any kind allowed inside the unit. This will result in a $500 Cleaning fee.
PRICES – Shown in Canadian dollars (CDN). Taxes – Stated prices do not include taxes. Please include 5% GST and 7% PST (12% total)
RESERVATION CHANGES – There will be a fee of $50.00 for any confirmed reservation changes.
CLIENT CONDUCT – RV Rent strives to create an atmosphere that is conducive to our client’s vacation. As such we will not tolerate any abusive or threatening language towards our staff. In this event RV Rent reserves the right to terminate any contracts and collect the RV.
WHAT TO DO BEFORE YOU DROP OFF YOUR MOTORHOME:
- Motorhome must be returned between 9:00 a.m. to 11:00 a.m. on the mutually agreed day, as stated on Rental Reservation Agreement.
- Make sure that your wastewater tanks are dumped.
- Gas & Propane tanks are filled up.
- The unit is clean.
The Customer expressly agrees to indemnify and hold harmless of, from, and against any and all loss, costs, damages, attorney’s fees and/or liability in connection with the enforcement of this contract by The Owner, including expenses incurred in collecting or attempting to collect delinquent rent, and in the event suit is instituted by RVRVI to recover possession of said vehicle and/or to enforce any of the terms, conditions, and/or fees of RVRVI incurred in connection therewith.
The Customer agrees that RVRVI may enter upon the Customer’s premises for the purpose of recovering possession of said vehicle, and no action shall be maintained for trespass or otherwise.
The Customer acknowledges his/her responsibility and will hold RVRVI harmless from any and all fines, forfeitures and penalties arising out of any violation of law.
The Customer expressly agrees that RVRVI shall not be held liable for damages, inconvenience, or time lost caused by accidental breakdown or malfunction of the vehicle. RVRVI is not responsible for damage or loss occurring to any of the Customer’s personal property while in, or on the rented vehicle.
The Customer further agrees to indemnify and hold harmless RVRVI from and against any and all claims for loss of, or damage to property, or injury to persons, including death, resulting through the use, operation, or possession of the vehicle.
The Customer shall not hold RVRVI responsible for any costs other than reimbursement of monies paid for the rental of the vehicle, should the vehicle become un-rentable prior to the reserved dates on this contract.
The Customer acknowledges that he/she has carefully read this “Terms and Conditions” contract and agrees to its content and provisions.
Victoria, British Columbia 1103380 BC Ltd dba RV Rent Vancouver Island
1947 Canso Road, North Saanich BC V8L 5V5
Terms and Conditions are subject to change at anytime